Fragmented Communication Destroys Teams’ Performance

Originally published in GoRetro

Photo by Austin Distel on Unsplash

Have you ever considered how many tools you use to communicate? It can get quite overwhelming if you think about it. Let me name a few for you:

• Microsoft Teams/Slack/Skype
• Jira/Trello/Figma/Confluence
• Business mail/personal mail
• Phone/Facetime
• WhatsApp/Telegram/Viber
• Instagram/Facebook/Twitter/LinkedIn

Curiously, most of them are written methods, and that’s a trap. Written communication represents no more than 13% of our message, whereas the remaining 87% goes to how we talk and our body language — it’s the most used communication medium. Despite written communication challenges, we face another hurdle: fragmented communication.

When we do several activities in many different mediums; we are everywhere and nowhere simultaneously.

In this post, I will walk you through a common trap of communication inside Scrum Teams and offer ideas on how to make it more efficient.

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